Privacy Policy

This Privacy Policy answers your question about our privacy practices and principles.

We refer to our customers as "guests". This Privacy Policy uses the term "Personally Identifiable Information" to refer to information that identifies a specific individual. For other information, such as product preferences of guests or the number of children, also becomes Personal Identifiable Information for the purposes of this Privacy Policy if it is directly linked to personally identifiable information. Personally Identifiable Information is sometimes referred to "Personal Data" in this Privacy Policy. Lastly, the terms of this Privacy Policy are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

"Level Up Workshop Company", referred as "we" and "our" in this Privacy Policy.

Scope of the Privacy Policy

1. What information does this Privacy Policy contain?

This Privacy Policy applies to all personally indentifiable information we obtain from: (i) the Data Subject; (ii) other members of Level UP Workshop Companys; (iii) third parties (data involving individuals interested in products and services); and (iv) third parties who provide goods and services to us. This Privacy Policy does not apply to personal data we obtain for recruitment or employment related purposes.

Data we collect

2. What personal data may we collect?

We may collect variuos personal data. For example, we may obtain personal data directly from guests who are interested in obtaining various products and services from us. Such information may include such things as the guests's name, mailing address, email address and telephone number. For verification purposes, we will take a photo of you at the revolving door each time before you enter Level UP Workshop, if you do not wish to be photographed, we will provide you with an alternative method of verification (for example, we may specify from time to time form of identification). We may also collect other types of information, such as gender, age, number of children, personal interests, etc., which we may associate with personal data. If you purchase products or services from us, we may record information such as credit card or other debit card information, the type of service or product ordered or purchased, and the data of the order or purchase. In addition, we may also collect personal data from you if you participate in lucky draws, contests, games or promotions. If you receive care services from us (such as medical services), we may need to collect information about your health and medical history in order to provide those services or to assess your condition. If you request us to provide goods or services or make an enquiry to us, we may ask you to provide your contact details and details of your request or enquiry in order to respond to you. Your personal data is provided voluntarily. However, if you do not provide sufficient information, we may not be able to assist you.

3. How may we use the personal data we collect about you?

We may use and share your personal data with the data transferees set out in this Privacy Policy for the following purposes:

  • To process your request or enquiry;
  • To process and complete the transaction requested by you;
  • To design new services or improve the services we currently provide, for use by our guests;
  • (Only with your consent) for promotional or marketing purposes, including (i) sending you promotional materials about our products and services and direct marketing, whether alone or in conjunction with our affiliated entities or business partners products/servicesn offered; and (ii) publish your personal data in our product and service marketing or promotional materials (regardless of the medium and format). If we provide your personal data to third parties (including our subsidiaries and affiliated entities) for their promotional or marketing purposes, we will obtain your written consent;
  • To send you administrative communications, such as information about any account you open with us or future changes to this Privacy Policy;
  • To implement and enforce the rules applicable to contests, lucky draws, promotions and games we offer and/or the terms of our business dealings;
  • For our internal business and administrative purposes;
  • To assist with law enforcement purposes, to meet legal requirements, or for claims-related purposes;
  • For safety or security purposes;
  • To verify your identity when entering our game base;
  • For other purposes directly related to any of the above.

We may turn your personal data into non-personally identifiable data by combining your personal data with other individuals personal data (commingling your data with the personal data of other individuals, or by deleting data of other individuals), or by deleting Features that identify you (such as your name) (to depersonalize your profile). We may use this non-personally identifiable information for purposes such as research and analysis to improve our products and services.

From time to time, you may make an "accept service" or "deny service" choice regarding our use of your data for promotional and marketing purposes. Please send us an email if you do not wish to receive promotional and marketing materials from us. Any such request should clearly state the details of the personal data to which the request relates.

4. With whom may we share your data?

We will keep all personal data confidential. However, we may disclose such data to third parties as necessary to fulfil one or more of the purposes described in Section 3 of this Privacy Policy. Please read Section 2 of this Privacy Policy for the types of personal data used for this sharing. The data controller regarding collecting your data through means other than the Level UP Workshop website and its affiliated branded apps shall be deemed to refer to Level UP Workshop and Level UP Workshop Management Co., Ltd.

Information we obtained is from Level UP Workshop Company

5. How may we use and share the personal data we obtain from Level UP Workshop Company?

You may have provided personal data to Level UP Workshop Company online. Privacy Policy of Level UP Workshop Company ("Level UP Workshop Company Privacy Policy") and your choiceLevel Up Workshop Companythe Privacy Policy (including in the Level UP Workshop Company Privacy Policy) apply to our use and sharing fromLevel Up Workshop Company, and obtain your personal data.


6. What security measures do we use to protect your personally identifiable information?

The security and confidentiality of your information are critical to us. We have implemented technical, administrative and physical security measures to protect personal data from unauthorized access and inappropriate use by others. From time to time, we will review our security procedures to consider appropriate new technologies and approaches. Despite our best efforts, no security measure will be perfect or bug-free.

Keep personal data

7. How long may we keep your personal data?

We will not retain personal data for longer than is necessary to achieve the data's purpose or will be used (including any directly related purposes). This means, for example, that the personal data collected for the realisation of the goods and services you have requested will be cleared, deleted, destroyed or anonymised by technical or other means after the goods and services have been delivered so that the data is not identifiable or available unless it is necessary. We have notified you of such other purposes or obtained your consent at the time of collecting the personal data.

Amendments to the Privacy Policy

8. How do you know we have revised this Privacy Policy?

We may revise this Privacy Policy at any time. Suppose we amend this Privacy Policy to allow us to make material changes to how we collect, use and/or share your data. In that case, we will prominently post a notice on our website to notify you of such changes.

Suppose you do not want us to make material changes to the collection, use and sharing of your data collected before the effective date of such changes. In that case, you must notify us in writing by email before the effective date. Please note, however, that changes to this Privacy Policy will apply to any personal date of such modifications, whether or not you send us such notice.

9. How can you raise questions or comments about this Privacy Policy to us?

If you have any questions about this Privacy Policy, or wish to provide us with comments, or want to correct, access or stop using your data, please contact the Personal Data Manager by email or post:

Level UP Workshop
Attn: Personal Data Manager
[email protected]