Terms and Conditions
- All tickets are only valid on the selected date and only one entry per ticket.
- Once the appointment is confirmed, no refund or changes are allowed.
- Coupons must be used before the reservation and payment; once the reservation is confirmed, the discount will be invalid.
- Please arrive at the appointed time; if you could not arrive on time, it will depend on the on-site situation at that time and wait for staff to arrange.
- In case of severe weather conditions (including rainstorms and storm signals), we will contact you for further changes.
- In order to avoid any disputes, customers may required to present a identification card; full-time students need to present a valid student ID card, senior citizens need to provide ID card or senior citizen card, and people with disabilities need to provide a Registration Card for People with Disabilities. Non-holders will be charged the standard adult fare.
- Free admission for infants under 36 months and holders of "Registration Card for People with Disabilities".
- 根據饒宗頤文化館園區守則，外來寵物不得進入館內任何範圍；除了擁有以下憑證人士之寵物，可於當日進入饒館及[美之山丘]，包括：a.饒館”翠雅山房”寵物住宿套票、b.[美之山丘]實境遊戲Running Pet門票(需網上預約購票)、c.私人包場活動 (需向[美之山丘]額外訂購)、d.饒館及[美之山丘]舉辦之寵物主題活動。於饒館及[美之山丘]範圍內：
- Please keep your pet on a leash.
- Please control your pet, so as not to cause nuisance or harm to other people or pets.
- 請妥善清理寵物的排泄物，保持環境清潔衞生。如未妥善處理，場地將收取閣下清潔費$500。
- The property damage, loss (loss of valuables, etc.) or accidental injury caused by the negligence or negligence of the visitor's behaviour is solely responsible for themselves, and the company shall not claim any corresponding responsibility.
- If the facilities are damaged due to the negligence of the visitor, it shall be liable for compensation by the laws of the Hong Kong Special Administrative Region.
- The final interpretation of ticket belongs to Level Up.
Cancellation Policy
- No refund, exchange for cash or exchange.
Personal Information Collection Statement
Personal data collected in connection with or upon the purchase, issue or provision of tickets, tours, other products and services may be used for the processing of requests or enquiries, enforcing the terms of the commercial dealings, sending administrative materials to you, our internal business and administrative purposes, research and statistical purposes or other directly related purpose, or for legal, safety or security purposes. Provision of personal data for the mandatory fields is necessary. If you do not provide such personal data, we may not be able to provide you with the products or services you requested. Personal data may be transferred to third parties involved in fulfilling the aforesaid purposes, or such other persons as required by law.
You may request access to, and request correction of, your personal data held by us. Such requests may be made by sending an email to us at [email protected]